Orders may be cancelled within five days with a cancellation fee of $5 per 100 names with a $25 minimum. Orders may not be cancelled after five days.
If an error is made when placing your order and you wish to re-order a list, there will be a re-processing fee of $3 per 500 names with a $25 minimum. If you wish to re-order the list online, we will refund your credit card (for the original order) for the difference between the order amount and re-processing fee once your replacement order has been completed.
If you feel you have received a higher amount of returned mail than expected, you may contact us to discuss the campaign. Campaign questions will be handled on a case-by-case basis. Campaigns must be mailed within 30 days of your order for consideration. We reserve the right to ask you to ship us the returned pieces (at our expense) prior to any credit being issued.